We are dedicated at zariffashion.com to offer you the best quality in our products and our services. However if due to some unexpected situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
If you don't like what we sent you, let us know by email, we will try our best to find a solution. If an item you ordered from zariffashion.com does not meet your expectations do write to us and we will happily try to assist you.
Item received in damaged condition / manufacturing defect or wrong item -
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- We will express ship a replacement item at the earliest possible with no extra shipping cost to you
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
- If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
- Or any other amicable resolution as mutually agreed with customer
Here are some important & helpful guidelines on Returns -
- Please email us first if you have a problem on firstname.lastname@example.org
- Please report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Please return your items using registered airmail / courier who provide proof of delivery.
- Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Please report your problem within 24 hours of receiving the item in question
- Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
- Please mark the items as defective returns and not for sale
For any complain / dissatisfaction with sizing and styling ( all stitched items ) -
We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created.
Be extra alert when accepting parcel from courier -
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.